Enrolment Policies

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Your class booking automatically rolls over, which secures your booking all year round. The Little Swim School operates for 48 weeks of the year, closing for Christmas and Easter Holidays. We do not operate on public holidays will not be charged for this period.

Make-up lessons are subject to availability and to the following conditions;

• We allow one (1) make-up lessons per month per child, providing we are notified at least 2 hours prior to the lesson time.
• All make-up lessons must be arranged within a 30 day period.
• We do not give credits /refunds for missed lessons.
• Make-up lessons are subject to availability
• If you do not attend a booked make-up lessons you will not be entitled to another one.
• Make-ups can be booked no further than 7 days in advance.
• Cancellation of lessons will result in forfeiture of unused make-up lessons.
• Make-up lessons cannot be used as a credit to extend your ‘paid to’ date or to reduce a direct debit payment or term payment.

If you wish to cancel a booking and stop automatic payment, we require two weeks’ notice in writing. This can be done via email to hello@thelittleswimschool.com.au.

Requests for refunds and credits must be made in writing and will only apply where you or your children withdraw from the program for the remainder of the month. Refunds and credits will only be provided under extenuating circumstances that will disallow the participant from continuing lessons. Documented evidence is required for all refunds (e.g. medical certificate). All refunds will incur a 20% cancellation fee. Credits will be valid for 6 months only.

Every effort is made to ensure high consistency of teachers, however circumstances beyond The Little Swim Schools control will prevent this.  All teachers hold the following current qualifications/ accreditations. Working with Children’s Check, AUSTSWIM, Swim Australia and or Life Saving Victoria teacher licence, CPR, First aid certificate.

The Little Swim School as defined by the Privacy Act 1998 will not sell or rent your name or personal information to anyone else. We do not sell, rent or provide outside access to our mailing list at all. We will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation. Your personal information will be used in order to provide you with the requested services. This includes the use of information for completing transactions or communicating back to you.

If in doubt, leave them out!

Please consider your child’s health and the health of our students and staff as a priority.

We reserve the right to remove a student if the instructor believes the student to be unwell.

The Health Department has a list of exclusion times for infectious diseases, these times must be adhered to at all cost for the health and welfare of the other students.

A list can be found on Health Department web site. https://www2.health.vic.gov.au/public-health/infectious-diseases/school-exclusion/school-exclusion-table

A reminder to all parents, students and families; please follow the Covid safe rules as per the DHHS guidelines to ensure the safety and protection of us all and to avoid any spreading of Covid-19.

• Sanitise upon entry to the centre
• If you have symptoms please go get tested;
• Once tested it is imperative you self-isolate until you receive a negative test result

I/We authorise and request Payrix Pty Ltd ABN 63 135 196 397 (User ID 17236) ("Payrix") to debit payments from my/our account as specified below, at intervals and amounts as directed by The Little Swim School ("The Business") as per the Terms and

Conditions of my agreement with The Business and in accordance with this Direct Debit Request and the Payrix DDR Service Agreement. Please note: If paying by credit card, IPY*17236 will appear on financial statements to indicate payment to The Little Swim School

Fees

Bank Account $0.88
Visa/Master Card Fee: 1.87%
Amex Card Fee: 3.85%
Additional fee of 1.10% will apply to international cards
Failed Payment Fee: $4.40 for card debits (added to next payment)

Direct Debit Request (DDR) Service Agreement

This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement with Payrix and the Business. It also details what our obligations are to you as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form.

I/We hereby authorise Payrix Pty Ltd (ABN: 63 135 196 397) Direct Debit User ID 17263  to make periodic debits on behalf of the Business, as indicated on the front of this Direct Debit Request (herein referred to as the Business).

I/We acknowledge that Payrix is acting as a Direct Debit Agent for the Business and that Payrix does not provide any goods or services and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement with the Business.

I/We acknowledge that Payrix and the Business will keep any information (including account details) contained in the Direct Debit Request confidential. Payrix and the Business will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

I/We acknowledge that the debit amount will be debited from my/our account according to the Direct Debit Request, this Agreement and the terms and conditions of the agreement with the Business.

I/We acknowledge that bank account details have been verified against a recent bank statement to ensure accuracy of the details provided. If uncertain, you should contact your financial institution.

I/We acknowledge that is my/our responsibility to ensure that there is sufficient cleared funds in the nominated account by the due date to enable the Direct Debit to be honoured on the debit date. Direct Debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution. I/We acknowledge and agree that sufficient funds will remain in the nominated account until the Direct Debit amount has been debited from the account and that if there are insufficient funds available, I/We agree that Payrix will not be held responsible for any fees and charges that may be charged by my/our financial institution.

I/We acknowledge that there may be a delay in processing if:

1) There is a public or bank holiday on the day, or any day after the debit date

2) A payment request is received by Payrix on a day that is not a Banking Business Day

3) A Payment request is received after normal operational hours, being 4pm Monday to Friday.

Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise the Business to vary the amount of the payments from time to time as provided for within the Business agreement. I/We authorise Payrix to vary the amount of the payments upon instructions from the Business. I/We do not require Payrix to notify me/us of such variations to the debit amount.

I/We acknowledge that the total amount billed will be for the specified period for this and/or subsequent agreements and/or amendments.

I/We acknowledge that the Business is to provide 14 days notice if proposing to vary the terms of the debit arrangements.

I/We acknowledge that variations to the debit arrangement will be directed to the Business.

I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to the Business.

I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming, you are advised to contact your financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will be responsible for any fees and charges for each unsuccessful debit in addition to any financial institution charges and collection fees, including and not limited to any solicitor fees and collection agent fees appointed by Payrix.

I/We authorise Payrix to attempt to re-process any unsuccessful payments as advised by the Business.

I/We acknowledge that if specified by the Business, setup, variation, dishonour, SMS or processing fees may apply.

I/We authorise:

1) Payrix (Debit User ID 17263 ) to verify details of my/our account with my/our financial institution
2) My/Our Financial Institution to release information allowing Payrix to verify my/our account details.

We are passionate about Swimming and Water Safety and continuing our quest to grow our small business. We respect all of our students and caregivers who are on pool deck and participating in our classes.

By signing below you consent to and authorise images captured during your child’s lesson through video and photo to be used solely for the purposes of The Little Swim School promotional material and social media.

Class fees are payable in advance each calendar month. Invoices are sent out in the 3rd week of the current month for fees due in advance for the following month. 

If payment is not received by the nominated due date, a $15 late payment fee will be applied to your amount due. 

Payments can be made via direct debit, through our customer portal, at our front desk in person or online, via electronic transfer.

Direct Debit / Customer Portal: To access your account:

1. Click on the Login Button.

2. Existing customer - YES

3. Forgot password. - This will email you a link to reset your password. 

Electronic Funds Transfer

BSB: 193 879

Account Number: 441 526 278

Account Name: The Little Swim School

Description: Student First Name, Student Last Name

Please allow up to 72 hours for processing.

Phone

0480 152 799

In-person 

The Little Swim School

Factory 1/ 536 Clayton Rd, Clayton South 3169